WHATSAPP GUIDE

Auto replies and message texts

Use keyword-based replies, pre-built rules, and editable 24-hour texts.

Before you begin

Complete the WhatsApp Business connection in onboarding before sending or scheduling WhatsApp messages.

WafloDashboardWhatsAppAuto replies and message textsSettings

Auto replies and message texts

Navigation illustration — screenshot coming soon

Steps

1
Open Auto Reply
In the sidebar, open WhatsApp → Auto Reply. The Auto Replies tab lists existing rules and their status.
Open Auto Reply ↗
Review active rules and their matching keywords.
Review active rules and their matching keywords.
2
Add a rule or use the library
Select + New Rule to create a reply. For a starting example, open Pre-built Library and choose + Add on a suitable reply. Review and customize its wording before enabling it.
The library offers editable starting points.
The library offers editable starting points.
3
Edit a 24-hour message text
Open Message Texts to edit a message used inside the customer’s WhatsApp 24-hour window. Insert available variables, check the sample preview, then select Save Text.
Message Texts shows where free-form text can be used.
Message Texts shows where free-form text can be used.

Tip

Outside the 24-hour customer-service window, Waflo uses an approved Meta template instead of free-form text.