Delete your Waflo account

How to request deletion

1. Email hello@waflo.in with the subject Waflo account deletion request.
2. Include your registered mobile number with country code, business or workspace name, and whether you are the owner or a team member.
3. Our support team will verify ownership before processing the request and confirm when it is complete. Never send us your OTP, password, or payment card details.

This opens your email app. Review and send the email to submit your request. If no email app opens, send it manually to hello@waflo.in.

What happens to your data

For a workspace owner requesting closure, deletion covers the account profile, workspace details, customer contacts and leads, stored conversations, bookings, reminders, automation settings, and stored integration credentials, except records retained as explained below.

For a team member, we verify the scope of the request with the workspace owner. Deleting a team member’s account does not delete the business’s shared workspace or other members’ accounts.

Save any records you need before deletion. Ask support to confirm cancellation of any active Waflo subscription. Deleting Waflo does not delete your Meta or WhatsApp account, or copies of messages held by recipients.

Processing and retention

Our published privacy policy provides for a response within 30 days and retention of account data for 90 days after account closure. Invoice and billing records are retained for 7 years under that policy. Support will explain any applicable retention exceptions when handling your verified request.

Submitting a request does not immediately delete your account. We will confirm the verification and completion steps by email.